Context
The challenge
Healthcare providers face inefficient communication with patients, leading to missed appointments and poor engagement. Back offices struggle to accurately track and bill for diverse communication services. Coordinating SMS, voice, voicemail, and portals requires integration with existing systems, and EHR integration is critical for accurate, up-to-date patient information.
How we worked
Our approach
We built HealthComm ProSuite as an integrative solution that unifies patient communication and billing. It integrates SMS, voice calls, voicemail, and portal messages; automates reminders for vaccinations, appointments, birthdays, and annual visits; and syncs with EHR for accurate patient data.
Delivery
The solution
Multi-channel communication is unified on one platform. Automated reminders ensure timely patient engagement. Detailed patient interaction tracking is recorded and accessible via EHR. Billing management tracks and charges for communication services accurately. Customizable templates and secure patient data handling with strict security protocols.
Results
Key metrics
- SMS, voice, voicemail, portal
- Channels
- Integrated
- EHR
- Accurate tracking
- Billing
- Automated
- Reminders
Impact
Results & outcomes
- Holistic patient engagement with automated, personalized communication
- Efficient billing process with transparent, precise charging
- Time and resource savings so staff focus on patient care
- Enhanced client satisfaction with detailed communication reports
- Adaptability and scalability for diverse communication needs
Tech used
Technology stack
Tools and patterns from this engagement—your stack may differ.